Effective Date: 4/29/2026

M923 AI ("M923 AI," "we," "our," or "us") is a service operated by M923 Group LLC, a Florida limited liability company. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, contact us directly, or interact with our AI-powered voice receptionist services.

​

Information We Collect

​

We may collect the following categories of information:

Personal Information, such as name, phone number, email address, business information, appointment details, and information voluntarily shared during calls, forms, chats, or other communications.

Communication Data, including call recordings when enabled, call transcripts, voicemail messages, SMS communications, and call metadata such as date, time, duration, and routing information.

Website Usage Data, such as IP address, browser type, device information, pages visited, referral source, and interaction with our website, forms, chatbot, and analytics tools.

​

Communication Data

​

When individuals interact with our AI voice receptionist systems, we may collect certain communication data. This applies to both:

• Individuals calling M923 AI directly to inquire about our services; and

• Individuals calling businesses that use M923 AI's AI receptionist services.

During these interactions, we may collect:

• Call recordings (when enabled by the client business or otherwise disclosed as applicable)

• Call transcripts

• Voicemail messages

• Call metadata such as date, time, and duration

Call Recording & Consent: Where required by applicable law, callers are informed at the start of the call that the conversation may be recorded. It is the responsibility of the client business to ensure their call recording settings comply with the laws of their jurisdiction, including any applicable two-party or all-party consent requirements.

Call recording functionality may be optional and controlled by the client business using our services. Information collected during calls may be shared with the business using our AI receptionist services so that the business can respond to, manage, or serve its callers.

​

How We Use Information

​

We may use collected information to:

• Provide, operate, and improve our website and AI voice receptionist services

• Answer inquiries, book appointments, route calls, capture messages, and support communications

• Integrate with tools such as Google Calendar, CRM systems, and automation platforms

• Monitor performance, quality, accuracy, and security

• Send service-related communications, including SMS where applicable

• Comply with legal obligations and enforce our terms

​

Artificial Intelligence Disclosure

​

M923 AI uses artificial intelligence technology to answer calls and interact with callers on behalf of businesses. Our AI voice receptionist is configured to identify itself as an AI at the start of each call. Individuals may be interacting with an AI-powered system rather than a human representative. Depending on configuration, interactions may also be recorded or transcribed.

Client businesses are responsible for ensuring their disclosure settings meet the requirements of applicable law in their jurisdiction, including any state or local laws governing AI disclosure in voice communications.

​

Client Responsibilities

​

Businesses using M923 AI's services are responsible for ensuring their use of the platform complies with all applicable laws and regulations in their jurisdiction, including but not limited to:

• Call recording consent laws and two-party or all-party consent requirements

• State and local AI disclosure requirements

• Data privacy and consumer protection regulations

• Telemarketing and communications rules

M923 AI provides the tools and infrastructure that power the service. The client business determines how those tools are configured, deployed, and used. M923 AI is not liable for a client's failure to comply with applicable laws governing their use of the service.

​

Third-Party Service Providers

​

To operate our services, we may use trusted third-party service providers, including:

• Retell AI

• Make.com

• Google Calendar

• Customer Relationship Management (CRM) systems

• Tawk.to

• Cloud hosting providers

• Analytics providers such as Google Analytics

These providers may process information only as necessary to support the operation, integration, security, and improvement of our services. We require that our service providers maintain appropriate safeguards for any personal information they process on our behalf.

​

Data Sharing

​

We do not sell personal information. We may share information with:

• The client business using our services, so they can manage and respond to their callers

• Trusted third-party service providers supporting our platform, as described above

• Legal authorities when required by law, court order, or to protect the rights, safety, and security of M923 AI, our clients, or the public

​

Data Security

​

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. These measures include access controls, encrypted data transmission, and the use of trusted cloud infrastructure providers.

However, no website, software platform, or transmission method is completely secure, and we cannot guarantee absolute security. In the event of a confirmed data breach, we will notify affected clients within 72 hours of confirmation and notify affected individuals within 30 days, in accordance with Florida Statute § 501.171 and other applicable law

​

Data Retention

​

We retain personal information, call data, transcripts, voicemail messages, and related records for a default period of 90 days from the date of collection, unless otherwise required by law or agreed upon in writing with the client business.

Clients may request adjustments to retention settings as part of their service agreement. Retention periods may also vary depending on client configuration, contractual requirements, legal obligations, dispute resolution needs, and applicable law.

​

Children's Privacy

​

Our services are intended for use by business owners and adults. Our website and services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected information from a child under 13, we will take steps to delete it promptly.

​

Your Privacy Rights

​

Depending on your location and applicable law, you may have rights regarding your personal information, including:

• The right to request access to certain personal data we hold about you

• The right to request correction of inaccurate information

• The right to request deletion of eligible information

Florida Residents: Florida residents may have additional rights under the Florida Digital Bill of Rights (FDBR), including the right to know what personal data is collected, how it is used, and the right to opt out of certain processing activities.

To submit a privacy request, please contact us using the information below. We may need to verify your identity before processing certain requests.

​

SMS Communications

In some cases, individuals calling businesses that use M923 AI services may choose to receive SMS messages related to their interaction with that business.

For example, during a call our AI receptionist may ask the caller if they would like to receive a text message confirmation of their appointment or service request. SMS messages are sent only after the caller provides consent during the call.

The information used for SMS communications may include:

name

mobile phone number

appointment details or service information

This information is used solely for service-related communications, such as appointment confirmations or notifications related to the requested service.

M923 AI does not send marketing or promotional SMS messages.

Mobile phone information collected for SMS communications will not be shared with third parties or affiliates for marketing or promotional purposes.

Message frequency may vary depending on appointment activity or service updates.

​

 

We may send SMS messages to business clients who have opted in to receive notifications related to their account activity, including call summaries, customer interactions, and service updates.

 

In some cases, SMS messages may also be sent when a user explicitly requests information via text message during a live interaction.

 

Message and data rates may apply. Message frequency varies based on account activity.

 

You can opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP.

​

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date. Your continued use of our website or services after changes are posted constitutes acceptance of the revised policy to the extent permitted by law. We encourage you to review this policy periodically to stay informed about how we protect your information.

​​

Contact Information
​
M923 AI

Operated by M923 Group LLC

Email: hello@m923ai.com

Website: www.m923ai.com